Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with all original tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

To start a return, please contact us at support@cookse.com within 30 days of receiving your order. Please include your order number, the reason for the return, and photos or other information if the item is damaged, defective, or incorrect.

Please do not send any item back before receiving return approval from us. Items returned without prior approval may not be accepted.

Approved returns must be sent to:

Cookse
8375 Sultana Ave, Unit 2 Fontana, CA 92335 United States

Customers are responsible for return shipping costs for change-of-mind returns or returns that are not caused by an error on our part.

If the item is defective, damaged, or incorrect, please contact us before returning it. After reviewing the issue, we may provide a return shipping label or reimburse reasonable return shipping costs where appropriate.

Return shipping costs are non-refundable unless the return is caused by a defective, damaged, or incorrect item.

If your return is approved, we will provide return instructions and explain how and where to send your package. In some cases, we may provide a return shipping label.

Please use a trackable shipping service when returning an item. We are not responsible for items lost or damaged during return shipping if tracking information is not available.

Items sent back without prior return approval may not be accepted.

Please inspect your order as soon as you receive it. Contact us immediately at support@cookse.com if the item is defective, damaged, or if you received the wrong item.

Please provide your order number and clear photos of the item and packaging so that we can review the issue and determine the appropriate solution.

Depending on the situation, we may offer:

Certain items may not be eligible for return, including:

If you are unsure whether an item is eligible for return, please contact us at support@cookse.com before sending it back.

Sale items may be eligible for return unless they are marked as final sale or otherwise excluded under applicable law. Please contact us before returning a sale item to confirm its eligibility.

We do not provide direct exchanges in most cases. The fastest way to receive a different product is to return the original item after receiving return approval and then place a new order.

If you received a defective, damaged, or incorrect item, please contact us before placing a new order so we can review the issue and assist you.

If your order is shipped to the European Union, you may have the right to cancel or return your order within 14 days of receiving the merchandise, without providing a reason, subject to applicable law.

The item must be returned in the same condition in which you received it, with its original packaging, tags, and accessories where applicable. You may be responsible for return shipping costs unless applicable law provides otherwise.

This section does not affect any mandatory consumer rights that apply under the laws of your country.

Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.

If your refund is approved, the refund will be issued to your original payment method within 10 business days. Your bank or credit card company may require additional time to process and post the refund.

If more than 15 business days have passed since we approved your refund, please contact us at:

If you need to cancel an order, please contact us as soon as possible at support@cookse.com.

We will try to accommodate cancellation requests received before the order has been processed or shipped. Once an order has been processed or shipped, it may no longer be possible to cancel it. In that case, you may request a return after delivery in accordance with this policy.

If you have any questions about our Refund and Return Policy, please contact us:

Cookse
Email: support@cookse.com
Phone: +1 (661) 231-7846
Address: 8375 Sultana Ave, Unit 2 Fontana, CA 92335 United States